Management Competencies
Management Development - the essentials
Management Training in the 21st century

Total Quality Management
Programme IntroductionReference ManualLearning Objectives

  • Introduction & background to TQM
  • The fundamentals of TQM
  • Corporate culture and attitudes
  • The customer/supplier relationship
  • The role of standards for Quality Management
  • The benefits and the pitfalls
  • The way forward
  • Building a quality team
  • Managing quality
  • Internal consultancy skills
  • The human dimension of quality
  • The case for quality circles
 
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