We customise all TQM management training courses. However by the end of their management training programme participants should l appreciate the:

• background of the TQM "movement"
• quality standards essential to enable an organisation to         survive and prosper
• way that organisation culture and employee attitudes can         adversely affect the quality operation
• way quality will affect everyone and every activity
• part that standards play
• route to ISO/QS qualification
• customer/supplier concept
• infrastructure required to support a TQM processz active commitment and involvement needed from everyone to         making TQM a success

The manual supporting this management training programme can be customised to cover a variety of quality requirements.