Management Competencies
Management Development - the essentials
Management Training in the 21st century

Quality Assurance and Audit Training
Programme IntroductionReference ManualLearning Objectives

  • Understanding quality assurance
  • Introduction to quality auditing
  • BS EN ISO 9001 + QS 9000
  • Evaluation of quality costs
  • Quality monitoring
  • Critical success factors
  • Departmental purpose analysis
  • Setting objectives and performance standards
  • Quality plan checklist
  • Quality improvement teams
  • Raising motivation and morale
  • Striving for quality improvement
  • Striving for competence improvement
  • Work instruction
  • Internal quality audit
 
Identifying employee expectations is a key initiative but meeting them is the prime challenge
we rise to this challenge see our Performance Management and Distant Learning System - HRD Online
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