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 Organisations
need their people to work in a demanding result oriented way but where quality,
geared to customer satisfaction and service provision, is of paramount importance.
A simple statement that most people would agree with but one often difficult to
achieve when margins are tight, competition fierce, customer specifications and
delivery times demanding. Yet we must all contribute to establishing a quality
driven organisation for without it customers will go elsewhere making the business
environment infinitely worst.
For further information on how quality, and
quality assurance, can help with this mission see total quality management.
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