| 
| |

What
is negotiation- Four stages of negotiation
- Power assessment,
needs and tradables
- Types of negotiation
- Phases of negotiation
-
Preparation
- Presentation
- Tactics
- Conventions
-
Questioning techniques
- Checklists
negotiation skills
courses can be designed to satisfy: - Industrial
Relations
- Sales & Contract management
- Purchasing
-
Customer care & complaints
|
| | |