Management Competencies
Management Development - the essentials
Management Training in the 21st century

Negotiation Skills
Programme IntroductionReference ManualLearning Objectives

  • What is negotiation
  • Four stages of negotiation
  • Power assessment, needs and tradables
  • Types of negotiation
  • Phases of negotiation
  • Preparation
  • Presentation
  • Tactics
  • Conventions
  • Questioning techniques
  • Checklists

negotiation skills courses can be designed to satisfy:

  • Industrial Relations
  • Sales & Contract management
  • Purchasing
  • Customer care & complaints
 
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