| 
| |
 We
have all used negotiation skills since childhood and have continued
to develop skills in adult life, with a partner, or with family members or friends
or in team activities, e.g. sports, social but that doesn't mean
to say we are any good at it. How have we fared and do we know people who
seem to "always get what they want" - why is that? Maybe they are just
plain lucky! or maybe they have subtle negotiation skills. Maybe we cannot resist
others negotiation skills tactics?
Although of critical
importance, negotiation skills isn't restricted to Industrial Relations disputes
or agreements or supplier/customer contracts, every line manager uses negotiation
skills in dealing with day-to-day operational problems and decision making, i.e.
negotiation skills sit at the heart of human relations. How much better
therefore could human relations, productivity, cost control, etc. be, if personnel
received even basic negotiation skills training? What other skill
is so cost effective? |
| | |
