A personal action plan study is enclosed for inclusion within participants personal development portfolios. This will allow participants to consider specific areas for change flowing from an assessment of their and their organisations strengths, weaknesses, opportunities, threats.

Ii is recommended that these personal action plans also incorporate developmental and organisational targets set during participants performance review.

• Predicting the outcome
• Consultation and participation
• Time required
• Pilot projects Use of third parties
• Success and failure factors
• Recognising the need to change
• Identifying the nature of change
• Building commitment and support
• Helping people deal with change
• Overcoming resistance
• Developing a change : Management implementation plan
• Implementation, review, adjust