By the end of the change management training programme, participants will be able to:

• understand the concepts of change management
• realise a more open and willing attitude towards change and seeit as a challenge and anopportunity for personal growth
• examine personal and cultural issues in need of change
• understand the different effects on other people that change management initiatives brings about and cultivate a view ofchange from other people's perspective
• deal with resistance to change and understand how the fear of change might affect our attitude andworking practices
• consider the relevance of self-confidence and useclear andconcise communication when implementing change
• improve their chances of winning proposals by using consultation,persuasion and negotiation techniques
• set objectives, develop plans and review progress
• appreciate the driving and restraining forcesassociated with change; understand the sourcesand develop a strategy
• develop a personal action plan for implementingchange management initiatives in their own place of workz manage change programmes